Términos del servicio

Terms and Conditions

These Terms and Conditions apply to the use of this website and to any orders placed. By accessing or placing an order on vizionthebrand.nl, you agree to abide by these Terms as well as our Privacy Policy. Please review these Terms carefully each time you place an order, as they may be updated periodically.

Product Availability and Descriptions

We strive to keep all product information accurate and inventory up-to-date. However, product availability may vary, and there may be instances where an item is out of stock. In such cases, we will contact you by email or phone to cancel the order and discuss alternatives. Occasionally, items may also display incorrect prices. In these cases, we reserve the right to cancel the order and inform you accordingly.

We make every effort to ensure product information is correct but cannot guarantee against typographical errors or inaccuracies. We reserve the right to amend errors or update information at any time without prior notice.

Product Colors

We aim to display our products’ colors as accurately as possible. However, due to monitor settings, the colors you see may vary slightly from the actual product.

Shipping and Delivery

  • Shipping Timeframe
    Orders are typically shipped within 3-6 business days from the order date. Once shipped, you’ll receive a confirmation email with tracking information.

  • Customs and Taxes
    Customers are responsible for any customs duties, tariffs, or taxes that may apply. Vizion is not liable for these additional charges.

  • Delivery Address
    Orders will be delivered to the address provided at checkout. Customers are responsible for ensuring the accuracy of the delivery information provided. Vizion is not liable for delivery failures due to incorrect contact details.

  • Shipping Issues
    Vizion cannot be held responsible for lost, damaged, or delayed shipments. If you encounter a shipping issue, please contact our fulfillment partner using the contact information provided in your shipping confirmation.

Returns and Refunds

Our return policy allows you to return products within 14 days of receiving them, provided they are unworn, unwashed, and in their original condition with all Vizion tags attached. Items that have been worn, altered, or damaged will not be accepted, and Vizion reserves the right to refuse any returns that do not meet these conditions.

Customers are responsible for return shipping costs. For your protection, please use a trackable shipping method, as Vizion is not responsible for damage or loss during return shipping. Once we receive and inspect the returned product, we aim to process refunds within 5-10 business days.

Privacy

Our Privacy Policy is incorporated by reference into these Terms and applies to any data collected through your use of vizionthebrand.nl.

Payment Methods

We accept the following payment options: iDeal, Visa, Mastercard, American Express, Apple Pay, PayPal, Belfius Direct Net, KBC/CBC, Bancontact, EPS, and Giropay.

To protect your personal information, we use industry-standard security protocols. Payment information is encrypted through SSL, and we comply with PCI-DSS requirements. If a cancellation occurs, we will process the refund using the original payment method.

Contact Information

For questions regarding these Terms and Conditions, please contact us at info@vizionthebrand.nl.